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Privacy Policy

How we protect your personal information and protected health information.

Last updated: June 2026

Faith Recovery Center is committed to protecting your privacy. This policy explains how we handle information collected through our website and admissions communications, and includes our Notice of Privacy Practices for protected health information (PHI) under HIPAA.

Website Information We Collect

We may collect information you voluntarily provide when you contact admissions, submit an insurance verification form, call our facility, or send us a message. This may include your name, phone number, email address, insurance details, and information about the nature of your inquiry.

We also collect limited technical information when you visit our website, such as IP address, browser type, device type, referring URLs, and pages viewed. This helps us understand how visitors use the site and improve performance.

  • Contact details submitted through forms or phone calls
  • Insurance and admissions-related information you choose to share
  • Technical usage data collected through standard analytics tools
  • Cookies and similar technologies described in our Opt-out Preferences page

How We Use Website Information

We use the information described above to respond to inquiries, verify insurance benefits when requested, coordinate admissions, improve our website, and comply with legal and licensing obligations.

We do not sell your personal information. We may share information with trusted service providers who help us operate our website, communications, and admissions workflows, and with insurers when you ask us to verify benefits.

Notice of Privacy Practices (HIPAA)

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

When you become a patient, protected health information is governed by HIPAA and the practices described below. Website form data shared before admission is treated as confidential admissions information.

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record

  • You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you.
  • We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record

  • You can ask us to correct health information about you that you think is incorrect or incomplete.
  • We may say no to your request, but we will tell you why in writing within 60 days.

Ask us to limit what we use or share

  • You can ask us not to use or share certain health information for treatment, payment, or our operations.
  • We are not required to agree to your request, and we may say no if it would affect your care.
  • If you pay for a service out-of-pocket in full, you can ask us not to share that information with your health insurer for payment or operations purposes.

Get a list of those with whom we have shared information

  • You can ask for an accounting of disclosures of your health information for six years prior to the date you ask, who we shared it with, and why.
  • We will provide one accounting a year for free but may charge a reasonable, cost-based fee if you ask for another one within 12 months.

Choose someone to act for you

  • If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
  • We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated

  • You can complain if you feel we have violated your rights by contacting us at info@faithrecoverybh.com or (844) 598-5573.
  • You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at hhs.gov/ocr/privacy/hipaa/complaints/.
  • If you have concerns about the safety or quality of care provided by our organization, you may report a concern to The Joint Commission at jointcommission.org/report_a_complaint.aspx.
  • We will not retaliate against you for filing a complaint.

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us and we will follow your instructions when permitted by law.

If you are not able to tell us your preference — for example, if you are unconscious — we may share your information if we believe it is in your best interest or needed to lessen a serious and imminent threat to health or safety.

  • Share information with your family, close friends, or others involved in your care
  • Share information in a disaster relief situation
  • Include your information in a facility directory, when applicable
  • We will not use or sell your information for marketing purposes without written permission
  • Most sharing of psychotherapy notes requires your written authorization

Our Uses and Disclosures

We typically use or share your health information in the following ways:

Treat you

We can use your health information and share it with other professionals who are treating you.

Run our organization

We can use and share your health information to run our practice, improve your care, and contact you when necessary.

Bill for your services

We can use and share your health information to bill and obtain payment from health plans or other entities.

Help with public health and safety issues

  • Preventing disease
  • Helping with product recalls
  • Reporting adverse reactions to medications
  • Reporting suspected abuse, neglect, or domestic violence
  • Preventing or reducing a serious threat to anyone's health or safety

Other permitted uses

  • Comply with federal or state law
  • Respond to organ and tissue donation requests
  • Work with a medical examiner or funeral director when an individual dies
  • Address workers' compensation, law enforcement, and other government requests when authorized by law
  • Respond to lawsuits and legal actions when required by a court order or subpoena

Our Responsibilities

For more information about HIPAA privacy rights, visit hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

  • We are required by law to maintain the privacy and security of your protected health information.
  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
  • We must follow the duties and privacy practices described in this notice and give you a copy of it.
  • We will not use or share your information other than as described here unless you tell us we can in writing. You may change your mind at any time in writing.

Security and Data Retention

We maintain administrative, physical, and technical safeguards designed to protect personal information and protected health information. No method of transmission over the internet is completely secure, but we work to protect information using industry-standard practices.

We retain information only as long as needed for admissions, treatment, billing, legal compliance, and operational purposes, or as required by applicable law and professional standards.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and revise the last updated date above.

For patients, we will provide an updated Notice of Privacy Practices when required by HIPAA.

Questions about this policy?

For privacy questions, HIPAA requests, or to exercise your rights regarding protected health information, contact our admissions team and ask to speak with our privacy officer.

(844) 598-5573info@faithrecoverybh.com
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